About

The Connected Claims USA 2025 conference, organized by Reuters Events, is scheduled for November 6–7, 2025, at the Gaylord Palms Resort & Convention Center in Orlando, Florida. This premier event brings together over 800 claims professionals from leading U.S. insurers to address the industry's most pressing challenges, including litigation complexity, AI implementation, and customer experience enhancement. Attendees will engage in more than 45 sessions, collaborative workshops, interactive hackathons, and deep-dive roundtables, providing a comprehensive platform for learning and networking. The conference aims to foster innovation and resilience within the claims ecosystem, facilitating discussions on emerging technologies and strategies to navigate the evolving landscape. With a focus on actionable insights and practical solutions, Connected Claims USA 2025 is poised to be a pivotal event for professionals seeking to drive transformation in the insurance claims sector.

Registration fee

The conference offers several ticket options depending on group size. Individual attendance is priced at $3,699 per person. For a group of 2, the cost is $3,514 per pass (5% off), for a group of 3, $3,329 per pass (10% off), for a group of 4, $3,070 per pass (17% off), and for a group of 5 or more, $2,774 per pass (25% off). All passes include pre-event access to a networking app, hotel discounts, pre-event content, and on-site conference sessions, workshops, networking events, and meals. Post-event, attendees also receive access to summary reports and slides.

Aim of the event

  • Enhance Operational Efficiency: Explore the integration of AI and digital tools to streamline claims processes, reduce costs, and improve service delivery.
  • Strengthen Legal and Regulatory Strategies: Develop approaches to manage increasing litigation risks and navigate complex regulatory environments effectively.
  • Elevate Customer Experience: Implement strategies to improve customer satisfaction and trust through transparent, responsive, and empathetic claims handling.
Speakers
Calvin Strong VP Chief Claims Officer, PEMCO Mutual Insurance Co.
Cat Reese Chief Claims Officer, SageSure
Jim DiVirgilio Chief Regional Claims Officer Americas & Head of USA Claims, AXA XL
Keith Daly Chief Claims Officer, Zurich NA
Merrilee Matchett EVP Head of Global Customer Service, Operations and Corporate Real Estate, MetLife
About The Organiser
The Reuters Reuters is a leading global news agency, operating in over 165 countries with thousands of journalists. It is guided by “Trust Principles” that emphasize integrity, independence, and freedom from bias in reporting.
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Location USA