The Future of Life Insurance: Technology and AI Transform the Industry

21 January 2026

Life insurance is evolving as AI and digital technologies streamline the buying process, improve policy management, and enhance customer engagement, according to Capgemini’s Samantha Chow. Younger generations are being educated on the value of life insurance, including living benefits like access to cash value, disability coverage, and critical illness protection. Technology is also helping insurers modernize underwriting, claims, and agent training, while enabling personalized interactions with clients. Chow emphasizes that AI can enhance efficiency, but strong oversight and end-to-end strategy are needed to avoid silos and technical debt. Overall, innovation and flexibility in products and services are key to attracting both new customers and younger agents.

Indonesia Flags Widespread Fraud in Life Insurance Claims

21 January 2026

Indonesia’s Financial Services Authority (OJK) has reported widespread, organized fraud in the disbursement of life insurance claims across the country. The regulator indicated that multiple cases involve coordinated efforts to exploit the system. OJK is investigating these incidents to strengthen oversight and protect policyholders. Authorities are emphasizing stricter controls to prevent future fraudulent activities.

Prudential Life Insurance Hit by ¥3.1 Billion Fraud by Employees

16 January 2026

Prudential Life Insurance in Tokyo revealed that over 100 current and former employees defrauded around 500 customers of approximately ¥3.1 billion ($19.6 million). Misconduct included embezzlement, improper investment solicitations, and personal loans from clients, with some cases dating back to 2017. The company cited weak management oversight and performance-linked pay as factors contributing to the fraud. Prudential Life is compensating affected customers and cooperating with authorities. CEO Kan Mabara will step down on 1 February, to be replaced by Hiromitsu Tokumaru.